Legal Answering Service for Canadian Law Firms
Every new matter answered, screened and booked, even when you're in court.
Someone who needs a lawyer usually calls more than one firm. If your line goes to voicemail because reception is busy, the lawyers are in court or it's after six, that caller often books with whoever answered first. For family, criminal, personal injury and immigration practices especially, the first firm to pick up has a real advantage.
We build AI legal answering services for Canadian law firms. A voice agent trained on your practice areas answers every call, collects the intake details your team needs, books consultations into your calendar and sends urgent matters straight to the right lawyer. It doesn't give legal advice, it follows your intake rules, and every call ends with a written summary to your team.
24/7
every call answered
From $750
CAD per build
2-3 wks
typical time to go live
What's Included
What We Deliver
Every engagement is scoped to your business. Here's exactly what you get when you work with us on this service.
The Process
How It Works
Map your calls
New matters, existing clients, opposing counsel, court and vendors: we decide how each kind of call should end.
Write the intake
Intake questions and answers are written with you, in your firm's voice, with clear limits on what it says.
Connect and forward
We connect your calendar and inbox, then forward your number on the schedule you choose.
Test, launch, tune
We run real call scenarios before launch, then review the first weeks of calls and tighten anything that needs it.
Why It Works
What You Actually Gain
No new matter lost to voicemail
Callers reach someone on the first ring, during court, lunch and after hours.
Better-prepared consultations
Intake details arrive before the consultation, so your first conversation starts further along.
Practice-area screening
Calls outside your practice areas are politely redirected instead of taking up your time.
Urgent matters reach a lawyer
Arrests, deadlines and emergencies are flagged or transferred right away.
Every call written down
A summary for each call, so nothing depends on a sticky note.
Yours to keep
Set up in your firm's name, on your number and your accounts.
Ideal Fit
Who This Is For
Family and criminal defence firms
Answers urgent, emotional calls at any hour and gets the right ones to a lawyer fast.
Personal injury practices
Screens new accident calls and books consultations before the caller tries the next firm.
Immigration and real estate lawyers
Handles high call volumes and routine questions so your team can focus on files.
FAQ
Common Questions
What is a legal answering service?
It's a service that answers your law firm's calls when your team can't: during meetings, in court, after hours and on weekends. A traditional one routes calls to a staffed call centre. An AI legal answering service uses a voice agent trained on your practice areas: it answers on the first ring, collects intake details for new matters, books consultations and sends urgent calls to the right person.
Does it give legal advice?
No. It's built not to. It answers general questions about your firm (practice areas, fees for an initial consultation, location, hours), collects the details your intake process needs and books the caller in. Anything that sounds like a request for advice is politely deferred to a lawyer.
How is client confidentiality handled?
The setup is built in your firm's own accounts, call summaries go only to the people you choose, and intake questions are limited to what you approve. We'll walk through your obligations and your existing intake process with you before anything goes live, so the system fits how your firm already handles confidential information.
Can it screen for conflicts and practice area?
It can collect the names of the parties and the type of matter, and route or decline calls for practice areas you don't handle. The conflict check itself stays with your team: the system collects the information so your team can run it before a consultation is confirmed.
How much does a legal answering service cost?
Staffed legal answering services usually price per minute or per call and are quoted on volume. Our AI legal answering service is a custom build from $750 CAD, plus phone and call-minute costs at cost, with no per-call markup.
Do we keep our number?
Yes. We use call forwarding from your existing number. You can forward every call, only after-hours calls, or only calls your reception doesn't pick up.
How long does setup take?
Most builds go live in two to three weeks: we map your call types and intake questions, write the scripts with you, connect your calendar and test real scenarios before switching it on.
Get Started
Ready to Get This Built?
Book a free 30-minute call. We'll scope the work and tell you exactly what's possible for your business.
Staffed vs AI legal answering service
Staffed answering services bill by the minute or call, so cost rises with every intake. An AI answering service costs little per call, answers several callers at once and never puts a new client on hold. A person is still better for long, emotional conversations, which is why every build includes rules for when to transfer. Full published prices for both are in our answering service vs AI receptionist cost guide.
Want more of the right calls in the first place? See our law firm SEO and how Canadian law firms use AI. Also see our virtual receptionist and after-hours answering service.